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What should you do if your Orlando home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your family – against the various risks you may experience, like break-ins, fire, and flooding. Even though your home might be ready, that doesn’t automatically mean you are. Do you have a good idea of what to do if your Orlando home alarm system goes off? The sound of an alarm can be jarring, confusing, and may cause panic. Your best option is to stay calm and abide by these simple guidelines.

Actions to Take Whenever Your Home Alarm System In Orlando Sounds

You don’t want to be in this situation, but it’s also why you installed a home alarm system in the first place. You’re roused in the middle of the night with the distinct blaring of an alarm after one of your sensors has been triggered. What is your next move?

  1. Stay calm. This is easier said than done when your home security alarm is blaring, and your pulse is racing. But keeping a cool head is the optimal way to evaluate the situation. Avoid the temptation of trying to deal with the emergency on your own but instead permit your monitoring professionals and first responders to do their job.
  2. Protect your family. Your primary concern should be your family members and getting them out of harm’s way. In the case of a burglary, this might involve going to a designated secure area as far from entry points as possible. The intruder was likely already scared off by the alarm, but it’s always wise to take extra precaution. If there’s smoke or flames, please vacate your home immediately.
  3. Don’t forget your smartphone. Most people keep their phones with them at all times these days, but you could neglect to pick it up during an emergency. Try to remember it. You’ll have the chance to stay in touch with your monitoring specialists and receive updates through your home security app.

Connect With Your 24-hour Monitoring Specialists

The moment your home alarm system in Orlando goes off, your round-the-clock monitoring experts will act immediately. The first move is to validate your alarm, and that includes getting in contact with you. The protocol they abide by depends on the sort of emergency. For example, if the emergency is due to a medical situation, a single attempt will be made to contact you before help is sent out. In the event of a burglary alarm - the most frequent kind of alarm - a monitoring specialist will follow these procedures to reach out to you:

  • An effort will be made to contact you using the touchscreen interface. You will usually be requested to provide a passcode.
  • If that attempt doesn’t get an answer, a call is made to your principal contact number.
  • A secondary number or your primary contact person is tried next.
  • If there still isn’t an answer, area police officers are dispatched.
  • Your monitoring professionals will attempt to reach you again once emergency personnel are contacted.

If you're not able to communicate with monitoring agents, don’t fret. Assistance will still be deployed even when you're unable to substantiate the emergency.

Get prepared for any situation with a Vivint home alarm system in Orlando

Stay ready for any crisis with a state-of-the-art home alarm system in Orlando from Vivint. Contact (407) 972-1223 to begin the customization of your home’s protection today.